Privacy Policy

Last Updated: November 2025

Moffett Ltd (Trading as Instant Swim) (“Instant Swim”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services, visit our website www.instantswim.com, or interact with us in any way.

1. Who We Are

Moffett Ltd (Trading as Instant Swim)
Registered Office: 34, Kingsland road, Holyhead, LL62 2SP
Email: Jackmoffett@instantswim.com

We operate as a leisure centre providing swimming lessons, training, and related services in the United Kingdom.

We are the Data Controller for the purposes of the UK General Data Protection Regulation (“UK GDPR”).

2. Personal Data We Collect

We may collect and process the following types of personal information:

Contact Information – Name, email address, phone number, and postal address
Payment Information – Payment card details (processed securely via third-party providers)
Date of Birth – For registration and class placement purposes
Student Progress Information – Records of swimming ability, class attendance, and achievements
Cookies and Usage Data – Information about how you use our website, collected via cookies and analytics tools

3. How We Collect Your Data

We collect personal data in several ways:

When you register or book classes online or in person
When you communicate with us by email, phone, or social media
When you make a payment for our services
Automatically through cookies when you use our website

4. How We Use Your Personal Data

We use your personal data to:

Register you or your child for swimming classes
Manage class bookings and attendance
Process payments and issue receipts
Communicate important updates or schedule changes
Monitor student progress and performance
Improve our services and customer experience
Comply with legal and regulatory requirements

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to provide our swimming services
Legitimate interests – to improve our operations and maintain customer relationships
Legal obligations – for accounting or regulatory compliance
Consent – for marketing communications or optional data collection (e.g., cookies)

6. Sharing Your Data

We only share your data when necessary to provide our services or as required by law.
We may share data with:

ThinkSmart Software – class management and booking system
GoCardless, Stripe, and Clear Accept – payment processing services
Checkfront – booking management platform
Google – analytics and website performance monitoring

All third-party providers are required to comply with UK GDPR and maintain appropriate data protection standards.

We do not sell or rent your personal data to any third parties.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
When your data is no longer needed, it will be securely deleted or anonymised.

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.
You can control or delete cookies through your browser settings at any time.
For more details, please see our Cookie Policy.

9. Your Rights

Under the UK GDPR, you have the following rights:

The right to access your personal data
The right to correct inaccurate data
The right to request deletion (“right to be forgotten”)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent (where applicable)

To exercise any of these rights, please contact us at
📧 Jackmoffett@instantswim.com

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Data Security

We take data protection seriously and use appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
Moffett Ltd (Trading as Instant Swim)
📧 Jackmoffett@instantswim.com

Cookie Policy

Last Updated: November 2025

This Cookie Policy explains how Moffett Ltd (Trading as Instant Swim) (“Instant Swim”, “we”, “us”, or “our”) uses cookies and similar technologies on our website www.instantswim.com.

By using our website, you consent to the use of cookies as described in this policy. You can manage or withdraw your consent at any time through your browser settings or cookie preferences.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help the site remember your actions and preferences (such as login details or language settings) over a period of time.

Cookies can also be used to analyse website performance, track visitor behaviour, and improve your overall experience.

2. Types of Cookies We Use

We use several types of cookies on our website:

a. Essential Cookies

These cookies are necessary for our website to function properly. They enable core features such as secure login, booking forms, and payment processing.
Without these cookies, the website may not work correctly.

Examples:

Session management cookies
Security cookies
Booking and payment system cookies (via ThinkSmart, Stripe, GoCardless, Checkfront, or Clear Accept)

b. Analytical / Performance Cookies

These cookies help us understand how visitors use our website, which pages are popular, and how users navigate our site.
We use this information to improve website functionality and user experience.

Examples:

Google Analytics cookies (e.g., _ga, _gid)

All analytical data is anonymised and used for internal purposes only.

c. Functional Cookies

These cookies allow the website to remember choices you make (such as saved preferences or login information) and provide enhanced, personalised features.

d. Marketing / Advertising Cookies

We may use cookies from third-party services to deliver relevant advertisements or promotional messages to visitors who have shown interest in our services.
These cookies help measure the effectiveness of marketing campaigns.

Examples:

Google Ads remarketing cookies
Meta (Facebook) tracking pixels (if used)

3. Third-Party Cookies

Some cookies on our website are placed by third-party providers, including:

Google Analytics – website traffic analysis
ThinkSmart Software – class booking and scheduling tools
GoCardless, Stripe, Clear Accept – secure payment processing
Checkfront – booking management

These providers may use cookies to collect information in accordance with their own privacy policies.
We encourage you to review their policies for more details on how they handle your data.

4. Managing and Disabling Cookies

You can control or delete cookies at any time through your browser settings.
Please note that disabling certain cookies may affect the functionality or performance of our website.

To manage cookies, see:

Google Chrome
Safari
Microsoft Edge
Mozilla Firefox

You can also opt out of Google Analytics tracking here:
🔗 https://tools.google.com/dlpage/gaoptout

5. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our use of cookies or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.

6. Contact Us

If you have any questions about our use of cookies, please contact:

Data Protection Officer
Moffett Ltd (Trading as Instant Swim)
📧 Jackmoffett@instantswim.com